Cloud 9 Sectional Ottoman in Charcoal Finish

Shipping Information

Order Process

• Item(s) in stock usually ship within 3-7 business days.
• Item(s) that require to be produced take between 1-4 weeks before shipping.
• If there are any delays or issues we will provide an estimated ship date when you place your order.
• We will send you updates as soon as they are available and keep you updated as well.

Curbside - (Drop Off Only)

• The delivery team will not call prior to delivery. If you require a scheduled time for drop off, please select Threshold delivery.
• Curbside does not include assembly. If you require assembly, please select White Glove delivery.
• Delivery team will knock on the door to notify you they have arrived.
• If no one is available to accept the item(s), the delivery team will leave the item(s) at the front of the house and/or door.
• Signature not required.

Threshold - (Inside Drop Off)

• Delivery team will set up a 4 hour window for delivery 3-7 business days prior to delivery.
• Item(s) will be set to the first dry area. Typically the garage or foyer.
• Threshold delivery does not include assembly. If you require assembly, please select White Glove delivery.
• Rescheduling due to no shows and/or any other issue deemed no fault of the delivery partner, the customer will be responsible for additional delivery charges.
• Signature required.
  
  

White Glove - (Room of Choice + Full Assembly)

• Includes everything above, plus complete setup and assembly that requires basic tools (i.e. pieces will be screwed or bolted together, pieces will be set next to each other or on top of each other).   
• We will also remove all packaging and dispose of it if requested by you.
• The delivery team is not authorized to hook up any electrical or component wires.
• The delivery team is unable to assemble any furniture not bought from our company due to liability issues
• Items carried up more than 30 steps, longer assembly periods, and other extraordinary delivery services are available as additional services which will require additional fees to be paid. Please contact us in advance if you feel you need these services.
• Room should be free and clear of any furniture.
• Rescheduling due to no shows and/or any other issue deemed no fault of the delivery partner, the customer will be responsible for additional delivery charges.
• Signature required.

Small Parcel Items

• We will ship smaller and lighter items via UPS, FedEx, or USPS.
• These services provide the fastest and most reliable shipping available for smaller items.
• Depending on your proximity to the shipping warehouse, your item(s) will arrive approximately 5-15 days after leaving the warehouse.
• Small parcel items may include but are not limited to boxed mattresses, pillows, rugs, bar stools, small accent pieces, chairs, and/or dinettes.
• If the assembly is required it will be the customer's responsibility to assemble the furniture.

Where We Deliver

• We currently service most major cities and the continential US.
• To keep prices low we currenlty do not service Alaska, Hawaii, Montana, North Dakota, South Dakota, Vermont, and Wyoming.
• You can confirm delivery availablity by entering your zipcode in the Delivery Estimate field or at checkout.

You can call us at (512) 380-0755 or email us at support@localfurnitureoutlet.com to check inventory for a particular item or have any questions.